Refunds and cancellation

1. What you pay

PlowUpPitch Pro is coming soon and cannot be bought yet; during the beta nothing is charged. Once it is offered, Pro is a subscription in euro: €8.99 per month or €79.90 per year, as shown on the pricing page when you subscribe. Prices include any applicable taxes. You pay in advance for each period, by card through Stripe, and the subscription renews automatically until you cancel. You can see your plan and the next renewal date under Settings.

2. Cancelling

• Cancel any time under Settings, Manage. It takes effect at the end of the period you have already paid for.
• Pro stays active until that date and we do not charge you again. You do not need to write to us.
• Cancelling before a renewal date is enough to avoid the next charge. Do it at least a day before, because a payment can be started a little ahead of the date shown.
• Deleting your account also cancels the subscription straight away. Access ends with the account.

3. Right of withdrawal

EU consumers generally have a statutory 14-day right of withdrawal from a distance contract, subject to applicable legal exceptions. If you expressly request immediate access to Pro during this period and later exercise a valid right of withdrawal, any amount payable for the service already provided will be determined in accordance with applicable consumer law. Starting the subscription does not automatically remove your statutory rights. To exercise your right of withdrawal, contact us at [email protected].

Model withdrawal form

(Complete and send this form only if you want to withdraw from the contract. You may also use any other clear statement.)

To: Andrey Ivanov Borisov, Mladost 3, bl. 373, entrance A, apt. 22, 1712 Sofia, Bulgaria, [email protected]
I hereby give notice that I withdraw from my contract for the provision of the following service: Plow Up Pitch Pro subscription.
Ordered on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Date: ____________________

4. Refunds

A payment for a period that has already started is not refunded, with these exceptions:

• we charged you by mistake: twice for the same period, or a different amount from the one shown at checkout;
• you were charged after the cancellation took effect;
• you validly withdraw from the contract within the withdrawal period described in section 3 (the amount is then determined as described there);
• the law gives you the right to a refund in your situation, which these terms do not take away.

To ask for a refund write to [email protected] from the address of your account, with the date and amount of the payment. We answer within 5 working days. Approved refunds go back to the same card and usually appear in 5 to 10 days, depending on your bank.

5. If something is wrong with the service

Predictions are statistical estimates, not promises (see the Terms). If the service itself fails, for example you paid and Pro did not switch on, write to us and we will fix it or refund you.

6. Price changes

If we change the price, it applies to later periods only. We tell you by email before it starts, and you can cancel before the new price applies.